We proudly offer shipping to the following locations:

• Continental U.S.: We ship to all 48 contiguous states.
• Alaska and Hawaii: Shipping is available to these non-contiguous states, though delivery times may vary.
• U.S. Territories: We ship to U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, and American Samoa.

Please note that shipping times and rates may vary depending on the destination. We aim to deliver your order as quickly as possible while ensuring that all shipments are securely packaged and trackable.

Morphe is proud to offer shipping to a wide range of locations worldwide. Morphe.com currently only ships to the United States and territories. To explore international options, please select your region from the options below:

• United Kingdom: https://uk.morphe.com/
• Europe: https://eu.morphe.com/

To check if we ship to your specific location, please visit our website and select your country during the checkout process. Shipping options and costs will be displayed based on your delivery address.

Unfortunately, our Morphe Canada website is not reopening, and we no longer ship to Canada from our US site. We apologize for the inconvenience. 

However, we’ve partnered exclusively with Sephora Canada to bring Morphe products closer to you! Through this collaboration, you can shop a range of Morphe products online at Sephora Canada, where you’ll enjoy a seamless, reliable shopping experience.

Yes, we do ship to PO Boxes using the Standard shipping method. Please note that if you select 2-Day or Next Day shipping, your order will be processed with the Standard shipping method instead, which may cause a delay in delivery.

No, we do not process or ship orders on Saturdays or Sundays. Any orders placed after our Friday cutoff time will be processed on the next business day, typically Monday. You'll receive a confirmation email with tracking information as soon as your order ships!

Yes, we offer FREE Standard shipping for U.S. orders over $35 to the continental United States! 

This free shipping option applies to your order total after any promotional discounts have been applied, and before shipping charges, taxes, and other fees.

Enjoy shopping with us, and take advantage of this great offer to get your favorite Morphe products delivered to your door at no extra cost! 

Shipping times can vary based on your location and the shipping method you choose. Generally, our Standard shipping delivers within 5-7 business days for orders within the contiguous United States. If you need your order sooner, we offer expedited shipping options that can deliver within 1-3 business days.

Important Notes:

• The above timelines for Standard shipping apply to the 48 contiguous states only.
• Orders shipped to Hawaii and Alaska using Standard shipping have an estimated delivery period of 5-10 business days.
• Orders shipped to military bases or Puerto Rico typically take 10-15 business days for delivery.

Please keep in mind that shipping times do not include the order processing time, which may take additional business days. For the fastest service, we recommend placing your order early. If you have any questions about shipping or need assistance, our customer service team is here to help!

If you suspect your package is lost or experiencing an unexpected delay, please contact our customer service team as soon as possible. We’ll collaborate with the shipping carrier to investigate the issue and keep you updated on the status of your package. Your satisfaction is important to us, and we're here to help resolve any shipping concerns you may have!

We apologize for any inconvenience if you have received your order and found that items are missing. Please follow these steps to report the issue:

1. Check Your Shipping Confirmation: First, double-check your shipping confirmation email to ensure that all the items you are missing were listed on the packing slip.
   
2. Inspect Packaging: Sometimes items may be packed separately or placed in different parts of the package. Please thoroughly inspect all packaging materials, including any additional boxes or compartments.
   
3. Contact Customer Service: If after checking you still believe items are missing, please contact our customer service team at info@morphe.com or through our Contact Us page as soon as possible. Be sure to provide your order number and details of the missing items.

Our team will investigate the issue promptly and work to resolve it for you. We appreciate your patience and understanding as we address this matter to your satisfaction. 

If your tracking shows that your package has been marked as Return to Sender, this usually means the carrier was unable to deliver your order. Common reasons include:

•    An incomplete or incorrect shipping address

•    The package was refused at delivery

•    The carrier was unable to access your location 

If this has happened, contact our Customer Support Team right away! Please provide your order number so we can assist you quickly. Once we have your information, we can help:

•    Expedite a refund back to your original payment method, or

•    Assist you with placing a complimentary replacement order, simply provide your order number and the correct shipping address so we can get it sent to you

Important Note: Refunds are processed only once the package has been confirmed as returned to sender. Shipping fees are non-refundable.

Certain Morphe products are classified as hazardous materials (hazmat) for transportation, typically aerosols and alcohol-based items such as Continuous Setting Mist and Continuous Prep & Set Mist+. Because of safety regulations, hazmat items must follow specific shipping requirements.

Key Details

• Definition & examples: Hazmat includes aerosol sprays and alcohol-based products (e.g., Continuous Setting Mist and Continuous Prep & Set Mist+, all sizes).
• No expedited shipping: Hazmat items cannot be shipped via 1-Day or 2-Day expedited methods. If you select an expedited option during checkout, your shipping will automatically adjust to Standard Ground.
• Refund for expedited fees: If expedited shipping was selected, the difference in cost will be refunded once the adjustment is made.
• Fulfillment & delivery timing: Because ground transport must be used, delivery may take longer than originally estimated. Unfortunately, additional reimbursement isn’t available for these carrier or compliance delays.
• Regional restrictions: Hazmat items cannot be shipped to Hawaii, Alaska, Puerto Rico, or internationally from the U.S.
• Shipping to PO Boxes: For more details on PO Box restrictions, see our PO Box Shipping Policy.
• Need help? If you have questions about your order or whether an item is hazmat, contact us and include your order number, our team will be happy to assist.